What Is Business Process Outsourcing? || बिजनेस प्रोसेस आउटसोर्सिंग क्या है?
Business Process Outsourcing (BPO) is a method of subcontracting various business-related tasks to third-party vendors.
Although BPO originally applied only to manufacturing entities, such as soft drink manufacturers who outsourced large parts of their supply chain, BPO now also applies to outsourcing services.
What is the Full form of BPO? || बीपीओ का फुल फॉर्म क्या है?
The bpo full form is Business Process Outsourcing. A BPO is an organization contract with a third party or an independent service provider in relation to its workflow activities and obligations. It is a cost-saving process that allows enterprises to outsource their non-core operations.
Outsourcing of repetitive or secondary business functions is in vogue, and currently, very few or no multinational corporations are left unaffected by outsourcing its maintenance. BPO has gained immense importance in this period through offering technical support, customer service services, human resources, communication etc.
Understanding Business Process Outsourcing || बिजनेस प्रोसेस आउटसोर्सिंग को समझना
Many businesses, from small startups to large companies, choose to outsource processes, as new and innovative services are increasingly available in today’s changing, highly competitive business environment.
Broadly speaking, companies adopt BPO practices in the two main areas of back office and front office operations. Back office BPO refers to a company that provides its core business support operations such as accounting, payment processing, IT services, human resources, regulatory compliance, and quality assurance to outside professionals who ensure that the business runs smoothly.
In contrast, front office BPO functions typically include customer-related services such as technical support, sales and marketing.
What Is BPO and Its Types? || बीपीओ क्या है और इसके प्रकार
BPO is the abbreviation for Business Process Outsourcing, which means when companies outsource business processes to a third party (external) company. The primary goal is to cut costs, free up time, and focus on core aspects of the business. There are two types of BPO front office and back office. Back-office BPO covers internal aspects of the business, such as payroll, inventory purchasing and billing. Front-office BPO focuses on activities outside the company, such as marketing and customer service.
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Benefits of Business Process Outsource || बिजनेस प्रोसेस आउटसोर्स के लाभ
Business Process Outsourcing is very beneficial for both the company and the BPO company. Some of the major benefits are as follows-
BPO gives a company an opportunity to work on its core strengths.
BPO helps in reducing the expenses of a company.
BPO gives a company an opportunity to increase productivity.
BPO saves expenses on recruitment and training of a company.
BPO can provide 24*7 service which is required for customer service-related operations.
What Are the Advantages of BPO? || बीपीओ के क्या फायदे हैं?
There are many benefits of BPO. One of the primary benefits is that it lowers costs. A specific amount of money is internally spent in performing a certain task. A BPO can reduce these costs by outsourcing this job to an outside party, often in a low-cost country, reducing the total cost of performing that job’s function.
Other benefits include allowing a company to focus on core business functions that are critical to its success, rather than on administrative tasks or other aspects of running the company that are not important. BPO also helps in growth, especially in global expansion. If a company is interested in opening a foreign branch or operating overseas, it is highly beneficial to use a BPO company that has experience in the local industry and speaks a language.
What Are the Types of BPO Companies? || बीपीओ कंपनियों के प्रकार क्या हैं?
There are three primary types of BPO companies. These are local outsourcing, offshore outsourcing and nearshore outsourcing. Local outsourcing is to a company that is in the same country as your business. Offshore outsourcing is a company that is in another country, and nearshore outsourcing is a company that is in a country that is not too far from your country.
Difference between BPO and Call Center || बीपीओ और कॉल सेंटर के बीच अंतर
A BPO is an organization that is responsible for executing the process of another business organization. It is used to save cost or gain productivity. Call center, on the other hand, is a part of the customer’s business. This includes handling telephone calls. It is used to resolve customer complaints and requests over telephone calls.
Some other BPO Full forms || कुछ अन्य बीपीओ फुल फॉर्म
- BPO- Bankers Pay Order- in Banking
- BPO- Broker Price Opinion- In the stock market
- BPO- Business Process Outsourcing- in Business
What is the difference between BPO and KPO? || बीपीओ और केपीओ में क्या अंतर है?
|Basis of Distinction||BPO||KPO|
|Full form||Business process outsourcing||Knowledge process outsourcing|
|Meaning||BPO refers to contracting of the specific business functions to external service providers.||KPO refers to contracting knowledge and information processes to third-party service providers.|
|Complexity level||Low-level of complexity||High-level of complexity|
|Basis||It is based on rules||It is based on the judgment|
|Reliance||Cost arbitrage||Knowledge arbitrage|
|Employee talent requirement||Good communication and interpersonal skills||Professionally qualified and skilled workers|
|Emphasis||Low-level or non-core processes||High-level processes|
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